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Describetheroleofthetransformationprocessinoperationsmanagement
Explainwhatfactorsdetermineorganizationalproductivity
Discusswhatre-engineeringofworkprocessesinvolves
Describehowaddinga“manufacturingfocus”toorganizationalstrategyaffectsanorganization
Identifythefourkeydecisionsthatprovidethelong-termstrategicdirectionforoperationsplanning

Describethethreedecisionsthatmakeuptacticaloperationsplanning
Identifythethreeapproachestomaintenancecontrol
ExplainthecontingencyfactorsthataffecttheimplementationofTQM
Discusstheadvantagesandpotentialproblemsofjust-in-time(JIT)inventorysystems
Explainhowflexiblemanufacturingsystemscouldgiveanorganizationacompetitiveadvantage
Describehowspeedcanbeacompetitiveadvantage

1.Planforthelong-termfuturenotfornextmonthornextyear.
2.Neverbecomplacentconcerningthequalityofyourproduct.
3.Establishstatisticalcontroloveryourproductionprocessesandrequireyoursupplierstodosoaswell.
4.Dealwiththefewestnumberofsuppliers-thebestonesofcourse.
5.Findoutwhetheryourproblemsareconfinedtoparticularpartsoftheproductionprocessorstemfromtheoverallprocessitself.

6.Trainworkersforthejobthatyouareaskingthemtoperform.
7.Raisethequalityofyourlinesupervisors.
8.Driveoutfear.
9.Encouragedepartmentstoworkcloselytogetherratherthantoconcentrateondepartmentalordivisionaldistinctions.
10.Donotbesuckedintoadoptingstrictlynumericalgoalsincludingthewidelypopularformulaof“zerodefect.”

11.Requireyourworkerstodoqualityworknotjusttobeattheirstationsfrom9to5.
12.Trainyouremployeestounderstandstatisticalmethods.
13.Trainyouremployeesinnewskillsastheneedarises.
14.Maketopmanagersresponsibleforimplementingtheseprinciples.
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