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Contrastthe“calmwaters”and“white-waterrapids”metaphorsofchange
Explainwhypeoplearelikelytoresistchange
Listtechniquesforreducingresistancetochange
Describewhatmanagerscanchangeinorganizations
Describethesituationalfactorsthatfacilitateculturalchange
Explainhowmanagementshouldgoaboutenactingculturalchange
DescribehowmanagerscanimplementTQM
Explainhowre-engineeringrelatestochange
Describetechniquesforreducingemployeestress
Explainhoworganizationscanstimulateinnovation
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