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ManufacturingQualityManagement
生產品質管理
Outline
QualityDefinition
HouseofQuality(HOQ)Application
StatisticalProcessControl(SPC)統計流程控制
TheCostofQuality品質成本
QualityExpertsandKeyConcepts
TQM
Qualitycircle
SixSigma
ISO9000
DefinitionofQuality
Conformancetorequirements與需求相符:meetingwrittenspecifications
ASimpleHOQ（HouseofQuality)Matrix
AnexampleofHOQMatrix
ADetailedHOQ
AnexampleofDetailedHOQMatrix
LinkedQualityFunctionDeployment(QFD)品質功能部署Matrices
QualityFunctionDeployment(QFD)品質功能部署之優點
常用之工具製造及服務業皆然
有系統的暸解客戶需求並轉換成技術需求
便於提早確定產品特性降低修改設計的風險減少產品之前置時間
利於單位間之協調與合作
可借以開發出新產品
統計流程控制StatisticalProcessControl(SPC)-OutofControl
TheCostofQuality品質成本
Costofconformance(COC):deliveringproductsthatmeetrequirementsandfitnessforuse達到完成品符合需求並適合使用所耗費的成本
Costofnonconformance(CONC):takingresponsibilityforfailuresornotmeetingqualityexpectations負擔失敗或未能與品質期望相符責任的成本
CostofQuality
FiveCostCategoriesRelatedtoQuality
Preventioncost:thecostofplanningandexecutingaprojectsoitiserror-freeorwithinanacceptableerrorrange「預防成本」
Appraisalcost:thecostofevaluatingprocessesandtheiroutputstoensurequality「鑑定成本」
Internalfailurecost:costincurredtocorrectanidentifieddefectbeforethecustomerreceivestheproduct「內部錯誤成本」
Externalfailurecost:costthatrelatestoallerrorsnotdetectedandcorrectedbeforedeliverytothecustomer「外部錯誤成本」
Measurementandtestequipmentcosts:capitalcostofequipmentusedtoperformpreventionandappraisalactivities「衡量與測試設備成本」
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