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TableofContents
Fore...................................................1
Chapter1PerformanceManagement:BackgroundandContext.....3
Chapter2DistinguishingActivitiesFromAccomplishments.......11
TheFableoftheBeekeepersandTheirBees.................11
ABalancedMeasuringSystem.............................15
AAboutCategoriesofWork..........................16
Chapter3DevelopingEmployeePerformancePlans..............19
Step1LookattheOverallPicture..........................23
Step2DetermineWorkUnitAccomplishments...............26
Method1:GoalCascadingMethod............27
Method2:Customer-FocusedMethod.........30
Method3:WorkFlowMethod.................33
Step3DetermineIndividualAccomplishments...............37
Step4ConvertAccomplishmentsIntoPerformanceElements..41
Step5DetermineMeasures...............................45
Step6DevelopStandards................................50
Step7DetermineHowtoMonitorPerformance...............58
Step8CheckthePerformancePlan........................63
Chapter4LearningAids.....................................67
PerformanceMeasurementQuizWithAnswers...............67
QuickReferenceforDevelopingPerformancePlans
ThatAlignWithOrganizationalGoals................69
AppendixA:ExamplesofStandardsWrittenatFiveLevels........73
AppendixB:ExamplesofStandardsWrittenatThreeLevels......77
AppendixC:ExamplesofStandardsWrittenatTwoLevels........81

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